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| Frequently Asked Questions |
Question: What is your returns policy?
Answer: We guarantee 100% satisfaction and will accept returns on any merchandise a customer is unsatisfied with for any reason within 30 days of receipt of merchandise.
Question: Is your credit card form secure?
Answer: Yes we use the finest form of encryption using SSL. You can view the authenticity of this right on the form.
Question: What method of shipping is used?
Answer: Insured Fed-Ex is used to ship orders from our factory in Bali directly to our customers.
Question: How long does it take to process an order?
Answer: Most orders are received by the customer within 2 to 3 weeks.
Question: Do you use real gemstones?
Answer: Yes. All the gemstones we use are real and of high quality. The only synthetic stones we use are Cubic Zirconium (CZ) which does not exist in a natural state.
Question: Is your jewelry hallmarked with a 925 or sterling stamp?
Answer: Yes. We use a 925 stamp on all jewelry except certain items which are virtually impossible to stamp.
Question: Are there any metals in your jewelry which cause allergic reactions?
Answer: Absolutely not. We use only high quality metals in our sterling and do not use any special alloys containing allergens.
Question: Do you have a printed catalogue?
Answer: No. |
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| Contact Us |
| www.kbcbali.com, www.kbsterling.com,
www.kbcsilver.com, and www.bali01.com are registered URLs of PT. Kawan Baik. |
| All jewelry, jewelry components, designs, images and text Copyright © P.T. Kawan Baik 1999-2011. All rights reserved. |
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